ptgaming Privacy Policy

ptgaming ("we", "us", "our", or the "Platform") is committed to protecting the privacy and security of all personal information entrusted to us by the players and visitors who use ptgaming.org. This Privacy Policy ("Policy") describes how ptgaming collects, uses, stores, shares, and protects your personal data.

This Policy applies to all data processing activities carried out by ptgaming in connection with the operation of the Platform, including registration, account management, gameplay, financial transactions, customer support, and marketing communications. By creating an account or using the ptgaming Platform, you acknowledge that you have read and understood this Policy.

This Policy is designed to comply with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as well as applicable PAGCOR data governance requirements. Where local law requires a higher standard of protection, that higher standard applies.

For the purposes of the Philippine Data Privacy Act, ptgaming is the Personal Information Controller in respect of all personal data collected through the ptgaming Platform. As the Controller, ptgaming determines the purposes and means of processing your personal data and bears primary responsibility for ensuring that processing is carried out lawfully and securely.

ptgaming operates at ptgaming.org and is accessible to players across the Philippines, including in Metro Manila, Cebu, Davao, and all other regions of the country. Questions about this Policy or your data rights may be directed to our Data Protection Officer as detailed in Section 16.

ptgaming collects the following categories of personal data in the course of providing its services. We collect only data that is necessary, relevant, and proportionate to the purposes described in this Policy.

ptgaming collects personal data through the following means:

• Directly from you: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions;
• Automatically: Technical data collected through cookies, server logs, and tracking technologies when you visit and interact with ptgaming.org (see Section 10);
• From payment processors: Transaction confirmation data from GCash, Maya, BPI, BDO, Metrobank, Coins.ph, 7-Eleven, and cryptocurrency networks used to process your deposits and withdrawals;
• From identity verification services: Results of identity document verification and facial matching checks conducted as part of the KYC process;
• From fraud prevention and AML screening services: Risk scores and watchlist screening results used to comply with anti-money laundering obligations.

ptgaming uses your personal data for the following purposes. Each purpose is accompanied by the legal basis on which it is carried out (detailed in Section 6).

• Account creation and management: To create and maintain your ptgaming account, authenticate your identity at login, and manage your account preferences and settings;
• Identity and age verification: To verify that you are who you say you are and that you meet the minimum age requirement of 21 years under PAGCOR regulations;
• Payment processing: To process deposits, settle winnings, and execute withdrawal requests to your verified payment method;
• Gameplay provision: To deliver the games, live casino, and sports betting services you access through the Platform and to maintain accurate records of your activity;
• Regulatory compliance: To fulfil obligations under applicable Philippine law, PAGCOR requirements, AML/CFT regulations, and tax reporting requirements;
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, cheating, and unauthorised account access;
• Responsible gaming: To monitor gameplay patterns for indicators of problem gambling and to administer responsible gaming tools such as deposit limits, session timers, and self-exclusion;
• Customer support: To respond to your enquiries, complaints, and requests through live chat and email;
• Platform improvement: To analyse usage patterns, troubleshoot technical issues, and improve the functionality and user experience of the ptgaming Platform;
• Marketing communications: To send promotional offers, bonus notifications, and updates via email or SMS where you have provided your consent to receive such communications.

Under the Philippine Data Privacy Act of 2012 and applicable regulations, ptgaming processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contractual obligations to you under the ptgaming Terms and Conditions, including account management, game provision, and payment processing;
• Legal obligation: Processing required to comply with applicable Philippine law, PAGCOR regulations, AML/CFT requirements, and tax reporting obligations;
• Legitimate interests: Processing carried out for fraud prevention, platform security, gameplay integrity, and the improvement of our services, where such interests are not overridden by your fundamental privacy rights;
• Consent: Processing carried out for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time as described in Section 12.

ptgaming does not sell, rent, or trade your personal data to any third party for commercial purposes. We share personal data only in the following circumstances and only to the extent necessary for the stated purpose:

• Payment processors: GCash, Maya, BPI, BDO, Metrobank, Coins.ph, 7-Eleven, and cryptocurrency payment gateways receive transaction data necessary to process your deposits and withdrawals. These parties act as independent data processors subject to their own privacy policies;
• Identity verification and KYC service providers: Third-party providers engaged by ptgaming to conduct document verification and facial matching as part of the KYC process receive only the data required to complete the check;
• Game providers and content licensors: Game providers integrated into the ptgaming Platform may receive anonymised or pseudonymised gameplay data for RNG certification, game performance monitoring, and jackpot administration purposes. Identifiable personal data is not shared with game providers without a lawful basis;
• AML and fraud screening services: ptgaming uses third-party screening services to check Player data against international watchlists and sanctions databases as required by AML/CFT obligations;
• Regulatory authorities: ptgaming may disclose Player data to PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), and other Philippine government bodies where required by law or a valid legal order;
• IT and infrastructure providers: Cloud hosting, data storage, cybersecurity, and platform technology providers who process data on our behalf under binding data processing agreements that require them to maintain confidentiality and security standards equivalent to those in this Policy.

Some of ptgaming's service providers — including cloud infrastructure and game providers — may be located outside of the Philippines and may process your personal data in jurisdictions with different data protection laws.

Where personal data is transferred outside the Philippines, ptgaming ensures that appropriate safeguards are in place to maintain a standard of protection equivalent to that provided by the Philippine Data Privacy Act. These safeguards include contractual clauses in data processing agreements that bind overseas recipients to equivalent data protection obligations.

ptgaming does not transfer personal data to jurisdictions that have been identified as providing inadequate data protection without ensuring that appropriate additional safeguards are in place.

ptgaming retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulation. The following retention periods generally apply:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised. Where anonymisation is applied, the resulting anonymised data may be retained for analytics purposes without restriction as it no longer constitutes personal data.

ptgaming uses cookies and similar tracking technologies on the Platform for the purposes set out below. A cookie is a small data file stored on your device by your browser when you visit a website.

• Essential cookies: Required for the Platform to function correctly, including maintaining your login session, remembering your language preferences, and enabling core features. These cookies cannot be disabled without impairing your ability to use the Platform;
• Security cookies: Used to detect and prevent fraud, bot activity, and other security threats. These include device fingerprinting tokens and CSRF protection tokens;
• Analytics cookies: Used to collect aggregated, anonymised data about how visitors use the Platform — including pages visited, session duration, and navigation paths — to help us improve the Platform. These require your consent;
• Performance cookies: Used to monitor Platform performance, identify technical errors, and measure page load speeds. Aggregated data only; no personal identification.

You may manage cookie preferences through your browser settings. Please note that disabling essential or security cookies may prevent certain features of the ptgaming Platform from functioning correctly. Most modern mobile browsers used by Filipino players — Chrome, Safari, Firefox — provide cookie management controls in their settings menu.

ptgaming implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit TLS/SSL encryption on all data transmitted between your browser and the ptgaming Platform;
• AES-256 encryption at rest for all personal and financial data stored in ptgaming's databases;
• Access controls and least-privilege principles ensuring that only authorised ptgaming personnel with a legitimate need can access personal data;
• Multi-factor authentication for ptgaming staff accessing systems containing personal data;
• Real-time anomaly detection and monitoring to identify and respond to suspicious access patterns or potential data breaches;
• Regular penetration testing and security audits conducted by independent security professionals to identify and remediate vulnerabilities;
• Incident response procedures that include breach notification to affected Players and the National Privacy Commission where required by law.

Under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by ptgaming. You may exercise any of these rights by contacting our Data Protection Officer as set out in Section 16.

ptgaming will respond to data rights requests within 30 calendar days of receipt. Where a request is complex or we receive a high volume of requests, we may extend this period by up to an additional 60 days, in which case we will notify you of the extension and the reasons for it. There is no fee for exercising your data rights. If you believe ptgaming has not adequately addressed your request, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

The ptgaming Platform is strictly restricted to individuals who are 21 years of age or older. ptgaming does not knowingly collect personal data from minors or from any person who does not meet the minimum age requirement under PAGCOR regulations.

Age verification is a mandatory part of the ptgaming registration and KYC process. If ptgaming discovers that personal data has been collected from a person under the age of 21, the associated Account will be closed immediately, all balances will be reviewed in accordance with the Terms and Conditions, and the collected data will be deleted as required by law.

If you are a parent or guardian and believe that a minor has registered an account on ptgaming.org, please contact our Data Protection Officer immediately using the contact details in Section 16. We will investigate and take appropriate action without undue delay.

The ptgaming Platform may contain references to third-party payment processors and game providers. When you interact with third-party payment services such as GCash or Maya directly through their own platforms, their respective privacy policies govern the collection and use of your data. ptgaming is not responsible for the privacy practices of any third-party service that operates independently of the ptgaming Platform.

ptgaming recommends that you review the privacy policies of all third-party services you interact with in connection with your use of the Platform, including payment applications and banking apps.

ptgaming may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, ptgaming will notify registered Players via email and/or a prominent notice on the Platform at least 14 days before the revised Policy takes effect.

The effective date at the top of this Policy indicates when it was last updated. We encourage you to review this Policy periodically to stay informed about how ptgaming protects your data. Continued use of the Platform after the effective date of any revision constitutes your acknowledgement of the updated Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ptgaming processes your personal data, please contact our Data Protection Officer (DPO) using the details below:

• Email: [email protected]
• Subject line: Please include "Privacy / DPO Request" in your email subject for faster routing
• Response time: We aim to acknowledge all data rights enquiries within 5 business days and to resolve them within 30 calendar days

You also have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated. The NPC is the independent government body responsible for administering and enforcing the Data Privacy Act of 2012 in the Philippines.